Appointments
Prospective, new, and existing clients should use the client portal for scheduling appointments and consultations.
Appointment times are not finalized until a provider approves a client's appointment request and the client receives an approval notification from the practice's electronic scheduling system. Clients must ensure contact information is accurate in the client portal so that appointment approval notifications are received. Clients will also receive appointment reminders prior to scheduled appointment times as a courtesy.
Communications from the client portal will come from domains starting with:
- simplepractice.com
Clients should ensure spam filter are not marking these as junk mail in order to receive emails from the client portal.
Prospective Clients
Warning
Prospective clients are not considered to be under the care of a provider at the practice.
Prospective clients that would like to schedule a free 15 minute consultation with a provider should select the following portal options:
- I'm a New Client > Initial Consultation - No Charge (select)
Note
This option is only available on the portal when a provider at the the practice is accepting new clients.
Scheduling a consultation does not obligate prospective clients or providers to begin treatment, nor does it make a prospective client a new client of the practice.
Consultations are strictly for prospective clients to ask questions about the practice and provider, so that prospective clients and providers can assess if they are the right fit for one another.
New Clients
Warning
New clients are not considered to be under the care of a provider at the practice until certain criteria are met.
New clients are those that have had a consultation with a provider and been informed that they may schedule their first session.
New clients interested in individual or couples psychotherapy sessions, should select the following portal options:
- I'm a New Client > Psychiatric Diagnostic Evaluation (Select)
After requesting an appointment via the client portal, new clients will receive an email explaining the next steps of the intake process.
Note
This option is only available on the portal when a provider at the practice is accepting new clients.
In order to be considered under the care of a provider at the practice, new clients must meet the following criteria, in this order:
- Must have requested a session appointment, (not a consultation), via call, email, or client portal
- Must have completed and submitted initial intake paperwork
- Must have received notification from the practice's electronic scheduling system of first session appointment, (not a consultation)
Existing Clients
Note
Existing clients are considered to be under the care of a provider at the practice.
Existing clients are those that have previously completed their first session, (not consultation), with a provider at the practice.
Existing clients interested in individual or couples psychotherapy sessions, should select the following portal options:
- I'm an Existing Client > Sign-In
Former Clients
Warning
Former clients are no longer considered to be under the care of a provider at the practice.
Providers of the practice are under no obligation to continue or resume treatment of former clients. Former clients do not receive special consideration over existing clients for scheduling. Former clients do not receive special consideration over prospective clients on a provider's wait list.
In order to be considered no longer under the care of a provider at the practice, one must meet at least one of the following criteria:
- A client has notified the provider that treatment has come to an end
- A provider has notified the client that treatment has come to an end due to sufficient client improvement
- A provider has notified the client that the provider believes that the client is no longer benefiting from treatment
- A provider has notified the client that the client's problem is beyond the provider's competency or scope of their license
- A provider has refused to schedule additional treatment sessions due to non-payment by the client
- A provider is unable or unwilling to continue treatment for other reasons covered by law and/or their licensing authority
Former clients wishing to resume treatment should contact their former provider to discuss resuming treatment. Former clients that wish to start treatment with a new provider at the practice, may contact a representative of the practice via email or telephone to discuss the prospect of a consultation with a new provider.